Fernand

Fernand is a customer support platform specifically engineered for SaaS businesses, prioritizing speed and productivity above all else. The platform loads in under 100ms with no spinners or delays, creating a seamless experience that syncs instantly across all screens.

Key productivity features include comprehensive keyboard shortcuts for every action, smart reply templates with quick actions, and a powerful command palette (⌘K) that puts all functions at your fingertips. The platform integrates directly with Stripe, allowing support agents to view customer payment history, process refunds, and manage subscriptions without switching tabs.

Calm design philosophy sets Fernand apart by showing only one task at a time to reduce anxiety and improve focus. The interface includes a "Bonjour" welcome screen that provides an instant overview of your support queue, progress tracking toward inbox zero, and visual indicators of workload completion.

Multi-channel support covers shared inbox management, a Notion-like knowledge base editor for self-service deflection, and an embeddable live chat widget. The platform also features automation rules and internal collaboration tools for team coordination.

Pricing starts at $29 per user per month with unlimited access to all features, offering a cost-effective alternative to enterprise solutions. A 14-day free trial is available without requiring a credit card, and the platform supports both light and dark modes for optimal viewing comfort.